Terms & Conditions of Service
Last Updated: September 2026 · Version 2026.09.30
1. Nature of Service. This service is a personal, informal consulting and mentorship service provided jointly by Rom and Maya (collectively, the "Mentor") on a non-professional, peer-to-peer advisory basis. The Mentor is NOT a licensed educator, tutor, teacher, academic advisor, counselor, coach, examination preparation professional, or any other type of regulated professional. This service constitutes strictly informal personal consulting based on the Mentor's own personal experience and opinions. The Mentor does not hold any professional certifications, accreditations, or qualifications in education, tutoring, coaching, counseling, or exam preparation. Any guidance, advice, strategies, methods, or opinions shared are purely personal and anecdotal.
2. No Guarantees, Warranties, or Promises of Results. By subscribing, you ("Subscriber") explicitly, irrevocably, and unconditionally acknowledge and agree that: (a) The Mentor makes absolutely NO guarantee, warranty, promise, assurance, commitment, or representation — express, implied, statutory, or otherwise — regarding ANY particular outcome, result, exam score, grade, university admission, academic performance, career outcome, or any other measurable or immeasurable result. (b) There is NO promise, guarantee, or implication that the Subscriber will pass the IMAT, achieve any specific score, improve any score, gain admission to any university, gain admission to any program, or attain any particular academic, professional, or personal result of any kind. (c) Past performance, scores, rankings, achievements, scholarships, or any other accomplishments of the Mentor are strictly personal to the Mentor and are in NO way indicative, predictive, suggestive, or representative of any results the Subscriber may or may not achieve. The Subscriber acknowledges that individual results vary dramatically and are dependent on factors entirely beyond the Mentor's control. (d) Success on the IMAT or in any academic or professional pursuit depends on numerous factors entirely outside the Mentor's control, including but not limited to: the Subscriber's own effort, aptitude, intelligence, prior knowledge, study habits, dedication, discipline, mental health, physical health, personal circumstances, financial situation, exam conditions, exam difficulty, competition, university policies, government regulations, and any other external circumstances. (e) Any testimonials, case studies, statistics, or success stories referenced on the website or in communications are for illustrative purposes only and do not constitute guarantees of similar results. (f) The Subscriber enters this agreement with full understanding that they may not achieve any improvement, benefit, or result whatsoever, and that this possibility does not entitle them to any refund, compensation, or claim.
3. Scope and Delivery of Service. (a) The Mentor provides mentorship, guidance, and support on a best-effort, as-available basis at the Mentor's sole, absolute, and unfettered discretion. (b) The frequency, duration, timing, format, medium, content, quality, and nature of mentorship sessions, messages, responses, calls, and any other form of support are determined solely and exclusively by the Mentor and may vary without notice. (c) The Mentor reserves the unilateral right to modify, adjust, reduce, pause, suspend, delay, reschedule, or fundamentally change the nature, frequency, method, format, or content of the service at any time and for any reason or no reason, without prior notice or consent. (d) The Mentor is NOT obligated to deliver any specific number of sessions, calls, messages, hours of support, response times, materials, resources, or any particular format, quality, or quantity of service. There is no minimum service level agreement. (e) The service is delivered based on the Mentor's availability, mood, energy, personal schedule, health, personal judgment, and other factors at the Mentor's sole discretion, and NOT on any fixed schedule, obligation, commitment, or standard. (f) The Mentor may delegate, outsource, or involve third parties in delivering any aspect of the service without notice. (g) The Mentor reserves the right to take breaks, vacations, or periods of unavailability of any duration without prior notice and without this constituting a breach of service or entitling the Subscriber to any refund or compensation. (h) The Subscriber acknowledges that the Mentor is a full-time student with academic and personal commitments that take priority over this service.
4. Absolute No Refund Policy. (a) ALL PAYMENTS ARE FINAL, NON-REFUNDABLE, AND NON-REVERSIBLE UNDER ANY AND ALL CIRCUMSTANCES WHATSOEVER. Once a monthly payment has been processed, initiated, or charged, it is final and non-refundable regardless of: dissatisfaction with the service, perceived quality of service, failure to achieve any desired results, change of mind, inability or unwillingness to participate, technical issues, personal circumstances, illness, financial hardship, force majeure events, or ANY other reason, cause, or circumstance, whether foreseeable or unforeseeable. (b) The Subscriber's sole and exclusive remedy for any dissatisfaction, dispute, or grievance is to cancel the subscription to prevent future charges. Cancellation takes effect ONLY for the billing period following the current one — no mid-cycle cancellations or refunds. (c) No partial refunds, pro-rated refunds, credits, vouchers, transfers, exchanges, or any other form of compensation will be issued for any reason under any circumstances. (d) The Subscriber expressly waives any right to initiate chargebacks, payment disputes, or payment reversals through their bank, credit card company, or payment provider. Initiating a chargeback constitutes a material breach of these terms and the Subscriber agrees to reimburse the Mentor for all chargeback fees, administrative costs, and legal expenses incurred. (e) By proceeding with payment, the Subscriber confirms they understand and accept this no-refund policy in its entirety and waive any consumer protection rights to refunds to the maximum extent permitted by applicable law.
5. Cancellation and Termination. (a) The Subscriber may cancel their subscription at any time through the payment provider's portal or by contacting the Mentor in writing. (b) Cancellation will take effect ONLY at the end of the current paid billing period. The Subscriber will retain access to the service until the end of the period already paid for, at the Mentor's discretion. (c) No refund, credit, or compensation is provided for the current billing period upon cancellation, regardless of when in the billing cycle the cancellation occurs. (d) The Mentor reserves the absolute right to cancel, terminate, or suspend the service for any Subscriber at any time, at the Mentor's sole discretion, with or without cause and with or without prior notice. Reasons for termination may include but are not limited to: disrespectful behavior, excessive demands, violation of these terms, or any other reason the Mentor deems appropriate. (e) Upon termination by the Mentor, no refund will be issued for the current billing period. (f) The Mentor may terminate the entire service program at any time without liability to any Subscriber. (g) The subscription is recurring and renews automatically each billing period until cancelled. It is the Subscriber's sole and exclusive responsibility to cancel the subscription if they no longer wish to be charged. If the Subscriber does not cancel, the subscription will continue to renew and charge automatically, and the Mentor bears no responsibility or obligation to pause, cancel, remind, or otherwise stop the subscription on the Subscriber's behalf. Any charges incurred because the Subscriber failed to cancel are final and non-refundable in accordance with these Terms.
6. Comprehensive Limitation of Liability. (a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MENTOR SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES OF ANY KIND OR NATURE ARISING OUT OF OR RELATED TO THIS SERVICE, INCLUDING BUT NOT LIMITED TO: loss of income or earning potential, loss of academic opportunities, loss of university placement, exam fees, application fees, travel costs, relocation costs, visa costs, living expenses, emotional distress, psychological harm, mental anguish, loss of time, loss of data, loss of reputation, loss of expected savings, cost of substitute services, or any other losses of any kind whether direct or indirect, foreseeable or unforeseeable, known or unknown. (b) The Subscriber agrees that the TOTAL CUMULATIVE LIABILITY of the Mentor arising from or related to this service, these terms, or any related matter, under any legal theory (contract, tort, strict liability, or otherwise), shall not exceed the amount actually paid by the Subscriber for the single most recent monthly payment. This limitation applies regardless of whether the Mentor has been advised of the possibility of such damages. (c) The Subscriber assumes full, sole, complete, and exclusive responsibility for all decisions, actions, and omissions made based on or influenced by the mentorship, including but not limited to: study strategies, study schedules, exam preparation approaches, university selections, application decisions, financial decisions, career decisions, relocation decisions, and any other decisions of any kind. (d) The Subscriber acknowledges that the Mentor provides opinions and personal experience only, and that any reliance on such opinions is entirely at the Subscriber's own risk.
7. Comprehensive Indemnification. The Subscriber agrees to fully and unconditionally indemnify, defend, and hold harmless the Mentor, and any of their agents, representatives, affiliates, or associates, from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees, court costs, and expert witness fees) arising from or related to: (a) the Subscriber's participation in or use of the service, (b) any decisions, actions, or omissions taken or not taken by the Subscriber based on, influenced by, or related to the mentorship, (c) the Subscriber's breach or alleged breach of any provision of these terms, (d) any third-party claims of any nature related to the Subscriber's use of the service, (e) any misrepresentation made by the Subscriber, (f) the Subscriber's violation of any applicable law, regulation, or third-party rights, (g) any dispute between the Subscriber and any third party (including universities, exam bodies, or government agencies) that relates to or arises from the Subscriber's participation in this service, or (h) any claim that the Subscriber was harmed, damaged, or suffered losses of any kind as a result of the service or lack thereof.
8. No Professional, Legal, or Fiduciary Relationship. (a) No professional, fiduciary, employer-employee, teacher-student, tutor-tutee, coach-client, counselor-client, advisor-advisee, or any other formal, legal, or regulated relationship is created by this service. (b) The Mentor acts purely and exclusively as a private individual sharing personal experiences, stories, and opinions in an informal setting. (c) Nothing in this service constitutes professional advice of any kind — including but not limited to educational advice, academic advice, career advice, financial advice, legal advice, medical advice, or psychological advice. (d) The Subscriber should seek qualified professionals for any professional advice needs. (e) The Mentor owes no duty of care, fiduciary duty, or professional obligation to the Subscriber beyond the express terms stated herein.
9. Assumption of Risk. The Subscriber expressly and voluntarily assumes all risks associated with participating in this service, including but not limited to: the risk of not achieving any desired results, the risk of wasted time or money, the risk of receiving advice that may not be suitable for the Subscriber's individual circumstances, the risk of emotional or psychological impact from the mentoring process, and any other risks whether known or unknown, foreseeable or unforeseeable. The Subscriber acknowledges that they are entering into this agreement voluntarily and of their own free will.
10. Release of Claims. The Subscriber hereby releases, waives, discharges, and relinquishes any and all claims, actions, causes of action, demands, rights, damages, costs, expenses, and compensation of any kind, known or unknown, existing or future, suspected or unsuspected, that the Subscriber has or may have against the Mentor arising from or related to this service, to the maximum extent permitted by applicable law. This release is intended to be as broad and inclusive as permitted by law.
11. Intellectual Property. All strategies, methods, frameworks, materials, advice, content, and any other information shared during the mentorship are the exclusive intellectual property of the Mentor and may not be reproduced, recorded, copied, shared, distributed, published, disclosed, or resold in any form or medium without the Mentor's express written consent. Violation of this clause entitles the Mentor to seek injunctive relief and damages.
12. Confidentiality. (a) The Subscriber agrees to keep all mentorship content, strategies, methods, and communications strictly confidential. (b) The Subscriber shall not share, publish, post, or disclose any mentorship content on social media, forums, websites, or to any third party. (c) The Mentor reserves the right to use anonymized testimonials or general descriptions of the mentorship for promotional purposes.
13. Communication and Conduct. (a) The Subscriber agrees to communicate respectfully and professionally at all times. (b) The Mentor reserves the right to terminate the service immediately and without refund if the Subscriber engages in abusive, threatening, harassing, defamatory, or otherwise inappropriate behavior. (c) The Subscriber agrees not to contact the Mentor through channels other than those explicitly provided.
14. Privacy and Data. (a) Personal information provided during registration (name, email, WhatsApp number, country) will be used solely for the purpose of delivering the mentorship service and communicating with the Subscriber. (b) This information will not be sold to third parties. (c) The Mentor may share information with payment processors and essential service providers as necessary. (d) The Subscriber consents to receiving communications from the Mentor related to the service.
15. Force Majeure. The Mentor shall not be liable for any failure or delay in performing obligations under this agreement due to causes beyond reasonable control, including but not limited to: illness, injury, family emergencies, natural disasters, pandemics, wars, government actions, internet outages, technical failures, or any other events beyond the Mentor's control. No refund or compensation shall be due in such circumstances.
16. Modification of Terms. The Mentor reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of the service after any modification constitutes acceptance of the updated terms. It is the Subscriber's responsibility to review these terms periodically.
17. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and all remaining provisions shall continue in full force and effect.
18. Waiver. The failure of the Mentor to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the Mentor to be effective.
19. No Class Action. The Subscriber agrees that any disputes shall be resolved on an individual basis only. The Subscriber waives any right to participate in any class action, collective action, or representative proceeding against the Mentor.
20. Dispute Resolution and Governing Law. (a) Any disputes, claims, or controversies arising from or related to this agreement, the service, or the relationship between the parties shall be governed exclusively by the laws of the Republic of Estonia, without regard to conflict of law principles. (b) The parties agree to first attempt to resolve any dispute through informal negotiation for a period of no less than 30 days before initiating any formal proceedings. (c) Any legal proceedings shall be conducted exclusively in the courts of Tallinn, Estonia, and the Subscriber consents to the personal jurisdiction of such courts. (d) The Subscriber is responsible for all costs, fees, and expenses associated with any dispute or legal proceeding, including the Mentor's legal fees if the Mentor prevails.
21. Entire Agreement and Acknowledgment. (a) These Terms (Version 2026.09.30) constitute the entire agreement between the Subscriber and the Mentor regarding the service and supersede all prior communications, representations, understandings, and agreements, whether written or oral. (b) No oral promises, statements, representations, or assurances made by the Mentor — whether on the website, in marketing materials, in social media, during calls, in messages, or otherwise — shall be binding or enforceable unless explicitly incorporated into these written Terms. (c) The Subscriber acknowledges that any marketing language, promotional statements, or aspirational content on the website or in communications is not contractual and does not form part of this agreement. (d) By checking the acceptance box, the Subscriber confirms they have carefully read, fully understood, and voluntarily agree to be bound by ALL terms and conditions stated herein, and that they have had the opportunity to seek independent legal advice before agreeing.
